Terms and Conditions
TERMS & CONDITIONS
By paying the deposit for your accommodation you are accepting the following Terms and Conditions:
The person booking the accommodation is responsible for the property and ensuring all guests and visitors to the premises are aware of these conditions.
At the time of the booking, the agent will describe the premises to the best of their ability and as accurately as possible and will not accept responsibility or refund for any alleged misdescription.
Please note it is our office policy that properties cannot be inspected prior to your booking request or stay. Please refer to photos available on our website.
Ray White Goolwa / Victor Harbor – Escape Holiday Rentals reserves the right to make changes or alter these booking conditions.
YOUR BOOKING
The premises are let to you for holiday purposes only and are only available for the dates shown on your booking confirmation. All bookings are taken in good faith and may be subject to change for various reasons if we are notified by the owner prior to the commencement of the booking.
Escape Holiday Rentals will not accept responsibility for actions or changes taken by owners of any of our holiday rental properties.
Escape Holiday Rentals reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which, any deposit already paid will be refunded, and no other claim or demand shall be made by either party.
Persons must be over 18 years old to make a booking. Adult supervision must always be present when residing in one of our holiday rental properties.
Guests will not sublet the whole or any part of the premises.
PEAK/HIGH SEASON BOOKINGS
We endeavor to accept a 7 night minimum stay, where showing availability. Please consider this at the time of putting in a booking request. A 7 night request will be considered over a request for lesser nights.
WIFI – Not all properties have WIFI available.
LINEN
Linen and towels are not provided at all properties. Guests can hire linen packages from Victor Linen at their own expense through our office. (Prior ordering is essential!)
Where linen hire is available, the linen package contains the following items and can be ordered to suit bedding configuration and guest numbers:
- Top & bottom sheets, pillowcases, bath towel, hand towel, bathmat, face washer & tea towel.
The linen will be delivered to the property prior to guests’ arrival, and collected upon guest departure. Please leave your linen out for collection on departure.
Quilts (with quilt covers) and pillows are provided. Linen is required on all beds being used throughout the property. Should our cleaner believe that linen was not used, the guest(s) will be responsible for the cost of laundering all bedding.
RENTAL PAYMENTS & FEES (Online Payments)
Payment Details
Escape Holiday Rentals
BSB: 105-026
ACC: 071-534-240
You agree that you will only use Online Payments to make legitimate reservations for you or another person for whom you are legally authorised to act. Any speculative, false or fraudulent booking is prohibited and may result in you being denied access to future bookings or the site.
You acknowledge and agree that Ray White Goolwa/Victor Harbor Escape Holiday Rentals will obtain your credit card details for up to 30 days after departure.
Escape Holiday Rentals reserve the right to charge the credit card in relation to:
● Damages/breakages to the property at cost
● Additional cleaning
● Removal of excess rubbish
● Replacement of lost keys, remote controls
● Cleaning of dirty BBQ
Any other incidental charges that may be incurred as per our terms, shall be deemed to form part of this agreement.
● Any claim for extra charges to your credit card may incur additional administration costs as per our terms
● When paying for your booking online, the total transaction value for a booking is split into two portions:
(a) the Deposit, and
(b) the remaining balance
You may pay both portions (the full amount) of the booking value up-front or pay the deposit initially (within 2 days from the date of the booking) and subsequently the remaining balance. Where the stay commences in less than 4 weeks from the time of booking, the full booking value must be paid up-front.
● When using Online Payments, you will be charged a Credit Card service fee of 1.5%
● When using Online Payments, you agree to the automatic debit of the remaining balance from your card on the final payment due date
● You must ensure that sufficient funds are available for debit at that time. (Fees and charges relating to insufficient funds will be passed onto the guests)
● If you do not pay the remaining balance by the due date and it remains overdue for more than one week, the Agent may deem the booking to have been cancelled by you and retain the non-refundable deposit.
● Last minute reservations (Within 7 days of arrival date) – full payments must be made immediately by credit card.
CANCELLATION POLICY
Guests can cancel free of charge until 60 days before arrival.
Guests will be charged 50% of the total price if they cancel within 60-30 days of arrival.
Cancellations within 30 days of arrival will not be refunded.
A booking fee may be charged to you at the owner’s discretion.
Cancellations or refund requests by guests on arrival or during occupancy as a result of circumstances beyond the control of Escape Holiday Rentals will not be refunded.
OWNER CANCELLATION
Whilst the agent has confirmed the initial booking with the owner, the owner reserves the right to change or cancel the booking at any stage. The Agent will offer the guest the option to relocate to another property of a similar standard and location if available at that time. In the event alternate accommodation cannot be agreed upon, the full booking amount will be refunded to the guest.
ONLINE CHECK-IN
Guests will be required to complete a guest registration form prior to arrival. The registration process will require a copy of the booking guests’ credit card , these details will be securely filed until departure.
ARRIVAL & DEPARTURE TIMES – 3.00pm check-in & strictly 10.00am check-out.
KEY COLLECTION
Keys can be collected from our office during office hours. Our office is open 9:00am – 5:00pm Monday to Friday.
If you anticipate arriving outside of our business hours, please follow the after hours key collection instructions provided to you prior to check in.
Our office is located at 73 Ocean Street, Victor Harbor SA 5211.
Only 1 set of keys will be provided to guest/s.
Guests are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available.
If keys are lost, then it is the guest(s) responsibility to replace all locks at the premises.
If you lock yourself out of the property, you will need to contact Oops Locksmiths Phone: 1800 661 800 and pay the fee directly for their service.
Keys not returned by check-out time will incur a $60 late charge.
Lockboxes are available at select properties for key collection. If you use this option, please note that it is the guest’s responsibility to return the keys to the lockbox and ensure that it is securely locked.
Keys must be returned to our office at 73 Ocean Street, Victor Harbor on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the key slot at the front of our office.
OCCUPANTS
The number of occupants (including children) must not exceed the number of beds stated in the property ad. Failure to adhere to this requirement may incur immediate termination of your booking.
Caravans and tents are not permitted at any time.
SCHOOLIES/PARTY CELEBRATIONS
Please note that all properties managed by Escape Holiday Rentals have a strict ‘No Party Policy’. Failure to comply with this policy may result in the eviction of guests and the loss of any payments made.
None of our properties accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period.
PETS
Pets are not permitted unless it has been stated in the property description. All pets are to be approved by our office.
If extra cleaning and/or damages are found to be caused by your pet, you will incur an additional charge which will be deducted from your security bond.
NO SMOKING POLICY
Guests acknowledge and agree that all of our properties have a strict ‘no smoking’ policy inside the property. Should you wish to smoke, please do so outside and far enough away that the smell cannot enter the premises. All cigarette butts are to be removed from the property. Failure to do so will incur a fee and will be deducted from your security bond. Illegal drug use is forbidden at any property.
LOUD / ABRASIVE GUESTS
Guests causing disturbance to adjoining or neighboring properties/occupiers will have their booking terminated immediately. No refund will be offered. Guests are to abide by the EPA Guidelines in regards to noise levels at all times. Authorities will be contacted if guests refuse to adhere to the EPA Guidelines or vacate the property upon request. A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
CLEANING
ON ARRIVAL – Any issue regarding the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the problem for you immediately. Failure to do so means you accept the conditions of the property.
ON DEPARTURE – The premises are to be left in a neat and tidy condition. A checklist with guidelines will be emailed during your stay.
RUBBISH REMOVAL
All excess rubbish is to be removed from the property. Failure to remove rubbish will incur a dumping fee.
Council bins are available at each property, however as our local council bin collection is only once a fortnight, please be mindful that guests staying after you will also need some space in the bin for their rubbish.
Council bins supplied are to be used only as directed. Bins should be put out on the road side the night prior to scheduled collection. Do not overfill the bins and ensure that lids are properly closed. Please ensure that the correct waste materials are deposited in the correct bins.
Excess rubbish must be removed from the property.
Any other waste materials that are left at the property will incur a minimum collection fee/charge of $20.00 + dumping charges.
If you have excess waste and would like to arrange rubbish removal, please contact our office and we will arrange collection of your rubbish for a fee.
BBQ
All BBQs must be thoroughly cleaned prior to departure, failure to do so will incur a cleaning fee deducted from your Credit Card.
DAMAGE/ACCIDENTS
Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider the damage to be the responsibility of the current guest and charge accordingly.
REPAIRS
The agent endeavours to have any repairs to appliances attended to as soon as possible once a guest has reported it. However, due to unforeseen circumstances (e.g. having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances.
Should a tradesperson be sent out at a guest’s request to carry out a repair that was unnecessary, the cost for the callout will be at the guest’s expense.
There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs. You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair or service deemed necessary by the Agent.
SECURITY
ON DEPARTURE:
Please ensure all doors, windows and gates are locked.
Electrical appliances, all heating & cooling are switched off.
Please leave the refrigerator and freezer as found.
BBQ GAS CYLINDERS & FIREWOOD
Gas and firewood are consumables that are the responsibility of the guests.
Gas bottles can be refilled at most petrol stations.
Should the BBQ gas bottle need re-filling while you are occupying the property, please collect a new gas bottle at a Swap ‘n Go centre. Keep your receipt and provide us with a copy so we can reimburse you.
SWIMMING POOLS & SPA BATHS
For any properties with swimming pool and/or spa baths:
Please ensure that correct instructions are adhered to when using Pools & Spas, ensure that while not in use, all pumps are turned off correctly.
Please ensure that bottles, glass, clothes or rubbish are not left in the Pools & Spas as this causes damage to filters & pumps.
Failure to adhere to these instructions will incur additional charges to the guests and will be deducted from their credit card.
EFFLUENT SYSTEM
Some homes in Goolwa through to Hayborough may be on a septic effluent system. Please DO NOT flush foreign objects down the toilet/drain. If a plumber is required to attend the property and the guests are found responsible for the blockage – all repairs will be charged to the guests.
CAR PARKING
In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats, etc. are to be parked outside the grounds.
ITEMS LEFT BEHIND
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them on to a local charity.
ITEMS YOU MUST BRING WITH YOU
Unless otherwise stated and arranged you will require your own Linen. Including top & bottom sheets, pillow slips, bath towels & towels.
You are also required to provide your own toilet paper, garbage bags, laundry detergent and toiletries.
Agents will not be held responsible for limited/short supply of household items.
WILDLIFE
Our properties are maintained and cleaned regularly, however, wildlife is common in the country and coastal areas. Escape Holiday Rentals and/or the owner do not accept liability nor will any compensation be offered for the unfortunate or seasonal visits of any wildlife including, but not limited to: rodents, insects, cockroaches, kangaroos, wombats, snakes, etc.
PRIVACY POLICY
The personal information that guests provide is necessary for the owner and/or Agent to verify the guests’ identity, to process and evaluate the application and to manage the holiday letting and premises.
Personal information collected may be disclosed to other parties including the owner, referees, other agents and third-party operators of tenancy databases. Information already held on tenancy databases may also be disclosed to the owner and/or Agent.
If the guests fail to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the owner, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act.
If the guest(s) would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest(s) can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.
Thank you for booking with Ray White Goolwa / Victor Harbor ~ Escape Holiday Rentals. We hope you enjoy your break and everything that is on offer on the fabulous South Coast.