Terms and Conditions
Escape Goolwa / Victor Harbor Holiday Rentals
TERMS & CONDITIONS
By paying the deposit for your accommodation you are accepting the following Terms and Conditions:
The person booking the accommodation is responsible for the property and ensuring all guests and visitors to the premises are aware of these conditions.
At the time of the booking, the agent will describe the premises to the best of their ability and as accurately as possible and will not accept responsibility or refund for any alleged misdescription.
Please note it is our office policy that properties cannot be inspected prior to your booking request or stay. Please refer to photos available on our website.
Ray White Goolwa / Victor Harbor – Escape Holiday Rentals reserves the right to make changes or alter these booking conditions.
YOUR BOOKING
The premises are let to you for holiday purposes only and are only available for the dates shown on your booking confirmation. All bookings are taken in good faith and may be subject to change for various reasons if we are notified by the owner prior to the commencement of the booking.
Escape Holiday Rentals will not accept responsibility for actions or changes taken by owners of any of our holiday rental properties.
Escape Holiday Rentals reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or dates suitable to you, failing which, any deposit already paid will be refunded, and no other claim or demand shall be made by either party.
Persons must be over 18 years old to make a booking. Adult supervision must always be present when residing in one of our holiday rental properties.
Guests will not sublet the whole or any part of the premises.
PEAK/HIGH SEASON BOOKINGS
We endeavor to accept a 7 night minimum stay, where showing availability. Please consider this at the time of putting in a booking request. A 7 night request will be considered over a request for lesser nights.
ACCOMMODATION PAYMENTS
Authorized Use: Online Payments must only be used for legitimate reservations. Speculative, false, or fraudulent bookings are strictly prohibited and may result in booking cancellation or site access restrictions.
Credit Card & Pre-Authorization: Guest credit card details will be securely held for up to 30 days post-departure.
Payment Schedule: Bookings require a deposit (due within 2 days of booking) and a remaining balance, or full payment upfront. If your stay commences in less than 4 weeks (or for last-minute bookings within 7 days of arrival), full payment is required immediately.
Automatic Debits & Overdue Balances: You authorize the automatic debit of the balance on its due date. Guests are responsible for ensuring sufficient funds; any dishonor fees will be passed on to you. Overdue balances remaining unpaid for more than 7 days may result in booking cancellation and forfeiture of your non-refundable deposit.
Payment Details
Winning Edge Rentals Pty Ltd / Escape Holiday Rental Trust
BSB: 105-026
ACC: 071-534-240
Escape Holiday Rentals reserves the right to charge the credit card provided on file for any of the following:
- Excessive Utility Usage: Power, electricity, or gas consumption that significantly exceeds standard residential usage for the duration of the stay
- Damages & Breakages: Repair or replacement costs for any property damage or broken items
- Additional Cleaning: Extra cleaning fees required if the property is left excessively dirty, including dirty BBQs
- Waste Removal: Costs associated with removing excess rubbish left at the property
- Lost Items: Replacement costs for lost keys, access cards, or remote controls
- Policy Breaches: Any costs or fees incurred due to a breach of our Pet Policy or House Rules
- Enforceability & Fees: All incidental charges, excess usage costs, and damage expenses incurred under these terms form an enforceable part of this agreement. Processing claims for additional charges may incur an extra administration fee.
CANCELLATION POLICY
Free cancellation: Up to 30 days before arrival
50% charge: Cancellation between 30 and 14 days before arrival
Non-refundable: Cancellation within 14 days of arrival
A booking fee may be charged to you at the owner’s discretion.
Cancellations or refund requests by guests on arrival or during occupancy as a result of circumstances beyond the control of Escape Holiday Rentals will not be refunded.
RLA298101.
OWNER CANCELLATION
Whilst the agent has confirmed the initial booking with the owner, the owner reserves the right to change or cancel the booking at any stage. The Agent will offer the guest the option to relocate to another property of a similar standard and location if available at that time. In the event alternate accommodation cannot be agreed upon, the full booking amount will be refunded to the guest.
ONLINE CHECK-IN
Guests will be required to complete a guest registration form prior to arrival.
ARRIVAL & DEPARTURE TIMES – 3.00pm check-in & strictly 10.00am check-out, unless previously arranged.
KEY COLLECTION
Keys can be collected from our office during office hours (9:00 AM – 5:00 PM, Monday to Friday) if your property does not have a lockbox located at the property, or if needed. You will be emailed key collection instructions prior to your check-in date. Note: Keys cannot be collected prior to your Check-in time (3:00 PM) on the day of arrival, unless a check-in time has been agreed on prior to check-in. If you anticipate arriving outside of our business hours, please follow the after-hours key collection instructions provided to you prior to check-in. Our office is located at 73 Ocean Street, Victor Harbor SA 5211.
Only 1 set of keys will be provided to guest/s.
Guests are responsible for the safekeeping of keys and if lost during a stay, guests will be required to replace the keys at their own expense. Duplicate keys are not always available.
If keys are lost, then it is the guest(s) responsibility to replace all locks at the premises.
If you lock yourself out of the property, you will need to contact Oops Locksmiths Phone: 1800 661 800 and pay the fee directly for their service.
Keys not returned by check-out time will incur a $60 late charge.
Lockboxes are available at select properties for key collection. If you use this option, please note that it is the guest’s responsibility to return the keys to the lockbox and ensure that it is securely locked.
Keys must be returned to our office at 73 Ocean Street, Victor Harbor on the day of check out. Should you be vacating outside of our advertised office hours (with prior approval) please return keys to the key slot at the front of our office.
OCCUPANTS
No more than the registered number of guests is to occupy the property, as each holiday property is equipped for a specific number of guests. It is against SA Department of Health regulations for more persons to occupy a property than there are beds to accommodate them. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate, with no refund made.
Caravans and tents are not permitted at any time.
SCHOOLIES/PARTY CELEBRATIONS
Please note that all properties managed by Escape Holiday Rentals have a strict ‘No Party Policy’. Failure to comply with this policy may result in the eviction of guests and the loss of any payments made.
None of our properties accommodate the unique needs of school graduates during the annual ‘Schoolies Week’ period.
WIFI
Please be advised that internet access is not a standard feature at every property. In locations where connectivity is supplied, it is intended for basic use only. Ray White Goolwa / Victor Harbor and the respective owners cannot be held accountable for intermittent outages, reduced speeds, or total service failures. As these services are provided by external network operators, such interruptions are outside our jurisdiction and do not entitle guests to any compensation, refunds, or tariff reductions.
LINEN
Linen and towels are not provided at all properties. Guests can hire linen packages from Victor Linen at their own expense through our office. (Prior ordering is essential!)
Where linen hire is available, the linen package contains the following items and can be ordered to suit bedding configuration and guest numbers:
- Top & bottom sheets, pillowcases, bath towel, hand towel, bathmat, face washer & tea towel.
The linen will be delivered to the property prior to guests’ arrival, and collected upon guest departure. Please leave your linen out for collection on departure.
Quilts (with quilt covers) and pillows are provided. Linen is required on all beds being used throughout the property. Should our cleaner believe that linen was not used, the guest(s) will be responsible for the cost of laundering all bedding.
PET POLICY
Pets are not permitted unless it has been stated in the property description. All pets are to be approved by our office.
Pet-approved property: We welcome your furry friends, but please be aware of our pet policy. Guests are responsible for removing any pet waste from the property grounds. To maintain cleanliness and comfort for all our guests, pets are not allowed on the furniture or beds.
If extra cleaning and/or damages are found to be caused by your pet, you will incur an additional charge, the associated costs will be charged to the credit card on file.
NO SMOKING POLICY
Guests acknowledge and agree that all of our properties have a strict ‘no smoking’ policy inside the property. Should you wish to smoke, please do so outside and far enough away that the smell cannot enter the premises. All cigarette butts are to be removed from the property. Failure to do so will incur a fee and will be deducted from your credit card. Illegal drug use is forbidden at any property.
LOUD / ABRASIVE GUESTS
Guests causing disturbance to adjoining or neighboring properties/occupiers will have their booking terminated immediately. No refund will be offered. Guests are to abide by the EPA Guidelines in regards to noise levels at all times. Authorities will be contacted if guests refuse to adhere to the EPA Guidelines or vacate the property upon request. A call out fee of $60.00 per hour will be charged should a member from our office have to visit/attend the property.
CLEANING
ON ARRIVAL – Any issue regarding the cleanliness of the property needs to be reported to our office within an hour of your arrival, in order for us to rectify the issue where possible. Failure to do so means you accept the property in its condition upon arrival.
ON DEPARTURE -The property must be left clean, neat, and securely locked:
- Wash, dry, and put away all dishes, and empty the dishwasher.
- Remove all leftover food/drink, and wipe over the refrigerator, oven, griller, and microwave.
- Clean the BBQ if used. Dirty BBQs incur an additional cleaning fee charged to the credit card on file or submitted as an Airbnb claim.
- Empty all indoor rubbish into outside wheelie bins and put bins out on the roadside according to the schedule provided.
- Leave any used beds unmade and place used bath towels together in the bathroom or laundry.
- Ensure all windows and doors are locked, and all lights and appliances are turned off.
BBQ
All BBQs must be thoroughly cleaned prior to departure, failure to do so will incur a cleaning fee deducted from your Credit Card.
DAMAGE/ACCIDENTS
Guests will not remove or reposition any of the furniture, fittings and/or effects from the premises. All damages, breakages or losses to the property, furniture and furnishings or any damage resulting from an accident are to be reported to the agent immediately. Should you discover a default or breakage when you arrive please advise our office or we will consider the damage to be the responsibility of the current guest and charge accordingly.
REPAIRS
The agent endeavours to have any repairs to appliances attended to as soon as possible once a guest has reported it. However, due to unforeseen circumstances (e.g. having to order parts or non-availability of trades people) the immediate repairs may be beyond our control. No responsibility is accepted by the agent for these unforeseen circumstances.
Should a tradesperson be sent out at a guest’s request to carry out a repair that was unnecessary, the cost for the callout will be at the guest’s expense.
There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repairs. You are required to allow repair and/or service personnel to enter the premises for the purpose of conducting any repair or service deemed necessary by the Agent
SECURITY
ON DEPARTURE:
Please ensure all doors, windows and gates are locked.
Electrical appliances, all heating & cooling are switched off.
Please leave the refrigerator and freezer as found.
BBQ GAS CYLINDERS & FIREWOOD
Gas and firewood are consumables that are the responsibility of the guests.
Gas bottles can be refilled at most petrol stations.
Should the BBQ gas bottle need re-filling while you are occupying the property, please collect a new gas bottle at a Swap ‘n Go centre. Keep your receipt and provide us with a copy so we can reimburse you.
HOT WATER GAS BOTTLES
Should you have to swap the gas bottles over during your stay please contact the office so we can arrange a replacement bottle.
SWIMMING POOLS & SPA BATHS
For any properties with swimming pool and/or spa baths:
Please ensure that correct instructions are adhered to when using Pools & Spas, ensure that while not in use, all pumps are turned off correctly.
Please ensure that bottles, glass, clothes or rubbish are not left in the Pools & Spas as this causes damage to filters & pumps.
Failure to adhere to these instructions will incur additional charges to the guests and will be deducted from their credit card.
EFFLUENT SYSTEM
Some homes in Goolwa through to Hayborough may be on a septic effluent system. Please DO NOT flush foreign objects down the toilet/drain. If a plumber is required to attend the property and the guests are found responsible for the blockage – all repairs will be charged to the guests.
CAR PARKING
In the case of apartments, units and villas; car parking or carports are usually numbered. Extra vehicles, boats, etc. are to be parked outside the grounds.
ITEMS LEFT BEHIND
Items will not be automatically returned. We will hold the items for a maximum of two weeks and then pass them on to a local charity.
ITEMS YOU MUST BRING WITH YOU
Unless otherwise stated and arranged you will require your own Linen. Including top & bottom sheets, pillow slips, bath towels & towels.
You are also required to provide your own toilet paper, garbage bags, dishwasher tablets, laundry detergent and toiletries.
Agents will not be held responsible for limited/short supply of household items.
WILDLIFE
Our properties are maintained and cleaned regularly; however, wildlife and pests are common in country and coastal environments. Escape Holiday Rentals and the property owner cannot be held responsible for, nor accept liability or offer compensation for, the presence or seasonal visits of any wildlife or insects (including, but not limited to, mice, ants, spiders, cockroaches, mosquitoes, rodents, snakes, or kangaroos).
LIABILITY, ACCESS & SERVICE INTERRUPTIONS
Personal Belongings & Injury: Neither the Property Owner nor Ray White Goolwa / Victor Harbor accepts responsibility or liability for personal injury, illness, loss, damage, or theft of guest belongings left on the property during or after the stay.
Utility Outages: We are not liable for temporary failures or disruptions of public utility services (electricity, water, gas, internet/Wi-Fi).
Right of Entry: Ray White Goolwa / Victor Harbor or designated tradespersons reserve the right to enter the property at any reasonable time during your stay for necessary repairs, maintenance, or inspections.
Uncontrollable Events: No refunds or compensation will be issued for cancellations or early departures due to adverse weather, natural disasters, bushfires, or events beyond our reasonable control.
PRIVACY POLICY
The personal information that guests provide is necessary for the owner and/or Agent to verify the guests’ identity, to process and evaluate the application and to manage the holiday letting and premises.
Personal information collected may be disclosed to other parties including the owner, referees, other agents and third-party operators of tenancy databases. Information already held on tenancy databases may also be disclosed to the owner and/or Agent.
If the guests fail to comply with their obligations under this agreement, that fact and any other relevant personal information collected about the tenant during the course of the holiday letting may also be disclosed to the owner, third party operators of tenancy databases and/or other agents or as allowed pursuant to the Privacy Act.
If the guest(s) would like to access the personal information the Agent holds, they can do so by contacting the Agent at the address and contact numbers contained herein. The guest(s) can also correct this information if it is inaccurate, incomplete or out-of-date. If the information is not provided, the Agent may not be able to process the application and manage the tenancy.
Thank you for booking with Ray White Goolwa / Victor Harbor ~ Escape Holiday Rentals..
Ray White Goolwa/Victor Harbor
08 8552 1944 (Mon-Fri 9am-5pm excluding public holidays)
0435 311 301 (for emergencies only – sms only)
escape.gvh@raywhite.com